Returns Policy

IW Organics are committed to providing you with a high quality organic tea & products however should you wish to return your order, please notify IW Organics within 14 days of purchase with a VALID reason for return. IW Organics handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. IW Organics is not liable for the loss of an item being returned, therefore we recommend that you return it using registered mail. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Only Unopened goods will be refunded in full minus original shipping costs. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of IW Organics.